Call Centres

Superior Solutions for your Call Centre.

Keeping Call Centre staff up-to-date with the latest information is a constant challenge. Training and assessing large teams can be time consuming and costly.

A Call Centre is the outward voice of the company and often the only touch point with which your customer engages. For this reason your Call Centre needs to deliver a stand out customer experience.

Learnosity Voice helps in-house and outsourced Call Centres:

Recruit the Best People.
Train staff.
Ensure full understanding of training material.
Maintain ongoing quality and staff knowledge levels.

How can Learnosity Voice help my Call Centre?

Imagine you are a Call Centre manager in a utilities company, a high value customer calls to cancel their contract due to a service issue. Your Call Centre staff need to ensure that this customer does not leave.

Wouldn't it be ideal if your staff had role played this and other scenarios to ensure that this unhappy high value customer is retained?

With Learnosity Voice you can do just that, and more.

So how does it work?

We have put together a suite of effective and low cost tools to help Call Centres better manage the knowledge and skills within their teams.
You can easily set up role play scenarios or spoken quizzes. Your staff accesses the training or assessment materials by just making a phone call, using Skype or an ipod Touch application.
To avoid information overload that can happen during long training sessions we enable you to set up a short burst of training that can be built into a daily schedule for your Call Centre teams.