Company Blog

Learnosity Voice is ideal for pre-screening candidates in the recruitment process.

Whether it’s first round telephone interviews or language assessment, we have the tools to assist in improving your selection process.  Using Learnosity Voice will free up your Human Resource team's valuable time as we will take care of the time consuming interviews and assessments.

Candidates will be thinking on their feet so you will get a better sense of their abilities.  You get to listen to interviews online in your own time, it’s that convenient.

So how does it work?

Using Learnosity Voice you simply and easily set your interview questions from your computer.

Secure access id codes and PINs will be automatically generated by the system for each of your candidates.

The process then follows these simple steps:

• The candidates access the system using a conventional phone or Skype. 
• They enter their access id code and PIN.
• They are then guided through the interview questions that you set earlier.
• Once complete the interviews are available online for you to listen to and review

Contact Us to discuss your recruitment requirements today.

Keeping Call Centre staff up-to-date with the latest information is a constant challenge.  Training and assessing large teams can be time consuming and costly.

A Call Centre is the outward voice of the company and often the only touch point with which your customer engages.  For this reason your Call Centre needs to deliver a stand out customer experience.

Learnosity Voice helps in-house and outsourced Call Centres:

• Recruit the Best People.
• Train staff.
• Ensure full understanding of training material.
• Maintain ongoing quality and staff knowledge levels.

How can Learnosity Voice help my Call Centre?

Imagine you are a Call Centre manager in a utilities company and a high value customer calls to cancel their contract due to a service issue.  Your Call Centre staff need to ensure that this customer does not leave.

Wouldn't it be ideal if your staff had role played this and other scenarios to ensure that this unhappy high value customer is retained?

With Learnosity Voice you can do just that, and more.

So how does it work?

• We have put together a suite of effective and low cost tools to help Call Centres better manage the knowledge and skills within their teams.
• You can easily set up role play scenarios or spoken quizzes.  Your staff accesses the training or assessment materials by just making a phone call, using Skype or an ipod Touch application.
• To avoid information overload that can happen during long training sessions we enable you to set up a short burst of training that can be built into a daily schedule for your Call Centre teams.

Contact Us to discuss your Call Centre requirements today.

Our partners NCCA recently released their report on the latest phase of the FÓN project. This third phase carried out the recommendations from the previous phase - to examine the potential role of Learnosity Voice in supporting the assessment of spoken Irish in the state oral examinations.

The project took place in 2010 over 14 weeks and involved 117 students and 5 teachers during the run up to the Junior Certificate Oral Irish exams.

The students used Learnosity Voice in a structured way to enable continuous assessment models and use of e-portfolios. The participating students were given the opportunity to be involved in selecting their best pieces of recorded spoken work and submitting them as evidence of learning.

During the project the students used the following elements of Learnosity Voice that were mapped onto the existing elements of the oral exam structure:

• Voice Response – Using Learnosity TalkBack to enable students to record spoken responses to questions set by teachers.
• Picture Sequence – Using TalkBack in conjunction with five hard copy pictures, the student has a minute to review the image and then record a spoken description of what he sees.
• Role Play – Using Learnosity Connect for role play where each student is assigned to participate in any one of 8 role plays.
• Voice Chat – Using Learnosity Connect to enable student-to-student conversation on subjects guided by the teacher or for general practice by students.

Findings:

All teachers involved said that that their students had benefited from their participation in the project. They said that there were huge improvements in class behaviour, motivation for learning Irish, submission of homework and general enthusiasm for the Irish language.

All of the teachers were very happy with their students’ performance in the state exam and cited FÓN’s benefits as an exam preparation tool as well as the transferable benefits seen in terms of aural and written language.

Teachers praised FÓN for its unique ability to enable spoken homework. The report tells us of instances where students did not have a family member at home that that could help them practice oral Irish and in this case FÓN was of great benefit.

In using FÓN for continuous assessment, teachers saw the benefits in the reduction of stress and anxiety.

Read more about FÓN phase 3